Returns & Cancellations

 

We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to info@vieni.ca arrange for the return of corked or flawed product.

 

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at 905-563-6521 for return instructions.

 

A 15% restocking fee will be applied to all canceled orders.

 

UPDATE: COVID-19
 
 

The health, well-being, and safety of our customers, employees, and community at large is of the highest importance to us at Vieni Estates.

 

We are fortunate to have a dedicated team and community of followers that have built a sense of family and brought importance to what we create at Vieni Estates. Now, more than ever, we are grateful for these blessings and we wish the best of health to all of you and your families.

 

Though we have temporarily closed our retail store, we are committed as always to bring you the best online shopping experience and for a limited time we are offering free shipping with 48-hour delivery.*

 

Alternatively, orders can be phoned in for curbside pickup.

 

Please contact us at +1905.563.6521

 

Thank you for your patronage and support.

 

As we all continue to monitor the unprecedented and dynamic COVID-19 situation we are especially grateful for those of you on the front lines of managing this crisis:

 

Thank you and may God bless you.

 

The Team at Vieni Estates